Hemlock Communications and Consulting
EMS Operations & Strategy Consultant
Operational Excellence • Technical Innovation • Disaster Resilience
With more than 30 years of leadership experience in emergency medical services, operations management, and information technology, I provide agencies with the strategic oversight needed to navigate the complexities of modern EMS. From managing IT infrastructure for a 16-county system to leading deployments during local, state and national disasters, I offer a unique blend of technical mastery and field-tested operational experience.
Operational System Design & Efficiency
- Streamlining multi-county regional operations and service delivery.
- Optimizing staffing, logistics, and clinical oversight to ensure mission-critical performance.
- Implementing process improvements to enhance organizational culture and system performance.
Quality Assurance & Regulatory Compliance
- Navigating OSHA compliance and risk management protocols to protect organizational assets.
- Designing education and training programs For Employees
- Facilitating stakeholder coordination between state, federal, and local partners.
Technology & Infrastructure Modernization
- Designing and implementing high-reliability two-way radio and wired/wireless communication networks.
- Leading enterprise-wide IT strategy and cybersecurity for dispatch centers, EMS operations and mobile fleets.
- Integrating ePCR, CAD, scheduling/time keeping and billing systems to improve data interoperability and revenue cycles.
THE EXPERIENCE THAT MATTERS
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- Director of Ancillary Services: Managed technical infrastructure for 700 employees, 140 ambulances, and a 19-seat secondary 911 dispatch center.
- Incident Command Leadership: Member of the Michigan Region 3 Incident Management Team and Past Chair of the Saginaw County Emergency Preparedness Council
- Field-Tested Expertise: Directed long-distance logistical support and field leadership for multi-state disaster response efforts.
Disaster Preparedness & Emergency Response
- Developing robust continuity of operations plans for everyday operations and large-scale incidents.
- Providing expert guidance on Incident Command Systems (ICS/FEMA) and interagency coordination.
- Leveraging real-world leadership from Hurricanes Katrina, Rita, Gustav, Ike, and Superstorm Sandy as well as local and State level disaster events.